Refund policy

Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your fragrance must be unopened and unused and must be returned in its original packaging and in the same condition that you received it. You’ll also need proof of purchase.

To start a return, please contact us at admin@scentuella.com. Please do not send an item back before your return request has been approved and you have received return instructions from us.

Customers are responsible for the cost of return shipping for eligible returns.

Damaged, Incorrect, or Defective Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong product, contact us at admin@scentuella.com as soon as possible with your order details and photos of the issue so we can review it and provide an appropriate resolution.

Non-Returnable Items

Opened or used fragrances are not eligible for return.

Items that are not returned in their original packaging or are missing their original packaging may not be eligible for a return.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after the return has been approved. Your bank or payment provider may require additional time to post the refund.

If you have any questions about returns or refunds, contact us at admin@scentuella.com.